Support

Get help with Virtuino Cloud and the Virtuino mobile app

Contact Us

Have a question, found a bug, or need help with your account? Email us directly:

Email
support@virtuino.com

We reply within 24 hours on business days (Monday – Friday).

Quick Links
Getting Started
Connect your first device
MQTT Setup
Broker, topics, credentials
HTTP API Docs
REST endpoints reference
Widgets Guide
Build your dashboard
Community Forum
Ask other users
Plans & Billing
Manage your subscription
Frequently Asked Questions
I forgot my password. How do I reset it?

Go to the sign-in page and click "Forgot password?" to receive a reset link by email.

How do I log in on the mobile app?

Ask the dashboard owner for the Account Key (e.g. vr-abcd1234) and password for the dashboard you want to view, then enter them on the app's sign-in screen.

I'm not receiving push notifications.

Make sure notifications are allowed for the app in your device settings, and that push alerts are enabled for the relevant dashboard/field in the web console.

My device isn't sending data.

Check your device's MQTT/HTTP credentials and broker address in MQTT Setup, and confirm the field/topic names match exactly what's configured in your dashboard.

How do I cancel or change my subscription?

Manage your plan anytime from the account console, or see our Refund Policy for billing questions.

I found a bug or have a feature request.

Email us at support@virtuino.com with as much detail as possible (steps to reproduce, screenshots) — we read every message.